Privacy policy

At ClickBoss, we value your privacy and are committed to ensuring the highest level of confidentiality and security for your information. Here's what we collect when you use our Service:

1. Account Information, When you create a ClickBoss account, we collect your name and email address. This information is essential to personalize your experience and enable various features of the Service.
2. Integrations, As you integrate your marketing platforms with our Service, including HubSpot, Google Analytics, Google Ads, Facebook Ads, TikTok Ads, LinkedIn Ads, Microsoft Ads, and Snapchat Ads, we collect information related to these platforms and any associated data. For data collected from Google APIs, we adhere to Google's API Services User Data Policy, including the Limited Use requirements.
3. Chat Interactions and AI Data Sharing, Your chat interactions and data from connected third-party services may be shared with our privately deployed OpenAI models hosted on Microsoft Azure and OpenAI's GPT model for chatbot functionality.
4. Usage Information, To understand how you interact with our Service and improve your user experience, we collect information about your usage. This may include log data, device information, and other data related to your activities within our Service.
5. Data Processing, We process data on-the-fly and do not store any raw data in databases, except for chat history as detailed in the "Third-Party and Proprietary AI Tools" section.

We use the information we collect to:

• Provide, maintain, and improve the Service
• Respond to requests and inquiries
• Communicate with you about updates, promotions, and information about the Service
• Analyze and monitor usage to make data-driven improvements
• Detect and prevent fraud to ensure the security and integrity of the Service

When you authenticate with third-party providers (e.g., Google, HubSpot), the application requests specific permissions to:

1. Associate your account with personal information (e.g., email address).
2. View your email address and other public or permitted information.

All credentials are encrypted and stored securely. You can revoke these permissions directly via your Google or other account settings.

ClickBoss's use and transfer of information received from Google APIs adhere to Google's API Services User Data Policy, including Limited Use requirements.

ClickBoss employs advanced AI technology through:

• Privately Deployed OpenAI Models on Microsoft Azure, Ensures high-quality, contextually relevant responses.
• Custom GPT Models via OpenAI, Enables interactive queries based on user needs.

ClickBoss integrates with various advertising and analytics platforms to provide actionable insights:

• HubSpot, Access CRM data, including contact details, lead activities, and deal progress.
• Google Analytics, Analyze website traffic and user engagement metrics.
• Google Ads, Access campaign performance metrics including clicks, impressions, CTR, and conversion rates.
• Facebook Ads, Analyze campaign performance including reach, engagement, ad spend, and conversions.
• TikTok Ads, Leverage data on user engagement, video views, ad clicks, and campaign performance.
• LinkedIn Ads, Analyze campaign data such as impressions, CTR, engagement, and lead generation metrics.
• Microsoft Ads, Review key metrics like ad impressions, clicks, CTR, and conversions.
• Snapchat Ads, Track engagement, ad performance, and campaign reach.
• Shopify, Aggregate data like order revenues, refunds, taxes, and product details. No sensitive customer information is queried, stored, or shared.
• BigQuery, Perform SQL-based queries on your stored data to generate tailored insights.

Your chat history and certain integration data are securely stored in Google Firestore. Chat data is retained indefinitely but can be deleted at your request via the Service's settings. We employ stringent security measures to safeguard your data.

By using ClickBoss, you consent to the processing of your data as outlined in this policy. You can withdraw consent and delete your account at any time; however, doing so will disable access to the Service.

We may update this Privacy Policy periodically. Material changes will be communicated via email or notices on our website.

For questions about this Privacy Policy, contact us at: contact@clickboss.ai